Privacy & Refund Policy.
How FURNKAAR handles enquiries, customer information, quotations, payments, cancellations and custom-made work.
Last updated: 10 August 2026
Privacy Policy
FURNKAAR respects the privacy of visitors and customers. This policy explains the information we may collect when you contact us through our website, phone, email or other communication channels, and how that information may be used for enquiries and project delivery.
Information we may collect
We may collect information you voluntarily provide, such as your name, mobile number, email address, project location, room or site measurements, photographs, design preferences, budget range and other details needed to understand or execute your furniture or interior requirement.
How we use information
Information may be used to respond to enquiries, arrange discussions or site visits, prepare quotations, plan designs, communicate project updates, provide after-sales support, maintain business records and improve our services. We do not sell customer contact information to third parties.
Service providers and legal requirements
Where reasonably necessary, information may be shared with service providers, installers, suppliers, logistics partners or professional advisers involved in fulfilling a project, or where disclosure is required by applicable law. We aim to share only information relevant to the purpose.
Data security and retention
Reasonable steps are taken to protect information under our control. No internet or electronic storage method can be guaranteed to be completely secure. Project and transaction information may be retained for legitimate business, warranty, accounting or legal purposes.
External links and cookies
Our website may contain links to third-party services. Their privacy practices are governed by their own policies. The website may also use basic technical storage, analytics or similar technologies if enabled to understand website usage and maintain functionality.
Your choices
You may contact FURNKAAR to request correction of contact details you have provided or to ask a privacy-related question, subject to any information we are required or reasonably need to retain for legal, accounting or active project purposes.
Refund & Cancellation Policy
Furniture and interior work is often customised to the customer's measurements, material selection and approved design. For this reason, cancellation and refund eligibility depends on the stage of the project and costs already committed.
Before material procurement or production
If a customer requests cancellation before materials are ordered, design work is substantially completed or production begins, any refund will be assessed against actual work already performed and non-recoverable costs such as design, measurement/site visit, procurement, booking or processing expenses where applicable.
After material procurement or custom production begins
Once customised materials have been ordered, cut, fabricated, finished or production/installation has started, advances and payments relating to committed custom work are generally non-refundable because such items are made or procured specifically for the project and may not be reusable or resalable.
Changes after approval
Changes requested after approval of measurements, design, material, colour, hardware or production scope may result in additional charges and revised timelines. Any price difference will be communicated before the additional work proceeds where practicable.
Workmanship or installation concerns
If you believe completed work has a workmanship or installation issue attributable to FURNKAAR, contact us promptly with details and photographs. We will review the issue and, where appropriate under the agreed scope, may rectify or repair the affected work rather than issue a cash refund.
Materials, colour and natural variation
Wood, veneer, stone, fabric, laminate and other materials may show normal shade, grain, texture or batch variation. Screen colours and reference images can also differ from physical finishes. Such normal variations are not automatically considered defects.
Approved quotation controls
The written quotation, scope, payment milestones, material specification and any project-specific terms accepted for a particular job take precedence where they provide more specific conditions. Customers should review them before making payment or approving production.
Contact FURNKAAR
For privacy, cancellation, refund or project-related questions, contact us at +91 75510 00066 or FURNKAAR.com@gmail.com. Service area: Dehradun, Uttarakhand.